Frequently Asked Questions

If you cannot find an answer to your question, please get in touch with us at InfoSpankyClean@gmail.com.

Why Spanky Clean Melbourne?

With more than fifteen years of experience, we have become experts in cleaning and we know exactly what it takes to pass the final inspection and receive your bond refund. We are proud of our cleaning services and believe that our work speaks for itself. We are so confident that we offer a complete 100% bond-back guarantee. You can trust us to take care of the small things that make a big difference.

What cleaning services do Spanky Clean Melbourne offer?

Spanky Clean Melbourne offers a range of cleaning services & we excel in end-of-lease cleaning, also known as move-out, vacate, end-of-tenancy, or bond cleaning. This is our specialty; we take immense pride in our exceptional skills.

How much does Spanky Clean Melbourne's cleaning services cost?

The cost of Spanky Clean Melbourne's cleaning services varies depending on the type of service and the size of the area to be cleaned. We understand that every property differs, so we have no fixed prices. Just let us know what you need, and we'll create a personalised quote for you—for free!

Do we need to pay Spanky Clean Melbourne now or later?

Our standard policy requires payment in advance for cleaning appointments. If payment isn't confirmed, we may need to reschedule your preferred time slot. We accept online credit card payments and bank deposits for your convenience. Once your payment is processed, we will promptly send you an invoice or a confirmation link.

How long does it take for Spanky Clean Melbourne to do an end-of-lease clean, and do I need to be there?

We take end-of-lease cleaning seriously. We understand that each property is different, so we consider factors like size and condition, as well as any extra services you might need (like cleaning walls, balconies, windows, or grout). Don't worry about being present during the cleaning—we know you're busy, and we've got it covered. Our team works quickly and efficiently but always makes sure our high Spanky Clean standards are met.

How does Spanky Clean Melbourne's bond back guarantee work?

We provide a 100% bond-back guarantee for our cleaning services. If your property manager identifies any issues, we will come back to resolve them at no extra cost. To qualify for this guarantee, please get in touch within five (5) days from the date of your clean. We will require the exit/final condition report along with photos before scheduling a revisit. The 100% bond-back guarantee only applies to the items you were quoted for and invoiced on.

What's an Add-On Extra?

Before booking end-of-lease cleaning, check with your Property Manager for any extra services needed, such as cleaning carpets, grout, walls, air filters, fridge, oven, balcony, and windows and removing fly stains from light fittings or smoke alarms (if accessible with a step ladder). Note that these services come at an additional cost.

Are Spanky Clean Melbourne's cleaners insured?

Yes, Spanky Clean Melbourne's cleaners are fully insured, covering public and product liability for your peace of mind.

Does Spanky Clean Melbourne work with Real Estate Agents/ Property Managers?

We work with a vast network of real estate agents and property managers in Melbourne.

What's ‘fair wear and tear’?

Fair wear and tear" is a term used to describe the normal signs of wear and tear on a property over time. Renters are not responsible for fixing these issues.

Examples of fair wear and tear include

Faded curtains or frayed cords
Furniture indentations and traffic marks on the carpet
Scuffed wooden floors
Faded, chipped or cracked paint
Worn kitchen benchtop
Loose hinges or window or door handles; worn sliding tracks
Cracks in the walls from movement
Water stains on the carpet resulting from a leaky roof or bad plumbing
Worn paint near the light switch

Now, if there's damage caused by renters, their pets, or their guests, that's a different story.

Examples of Damage include

Curtains that are missing or torn by a pet
Stains or burn marks on the carpet
Badly scratched or gouged wooden floors
The unapproved or poor-quality paint job
Burns or cuts in benchtop
Broken panes from one of the tenant's children hitting a ball through the window
Holes in walls from tenant hammering in nails or from removing picture hooks or shelves
Water stains on the carpet resulting from an overflowing bath or indoor pot plants
Paint damage resulting from removing decorations stuck with Blu-Tack or sticky tape

It's important to note that Spanky Clean is not responsible for any normal wear and tear or property damage that occurs before the cleaning service.

Terms And Conditions

Before using our services, please take a moment to review the following terms and conditions. By booking a service with us, you agree to follow these terms. Just a heads-up - we may update these terms without prior notice, but don't worry, any changes will be posted on our website.

Quotes: All quotes are estimates only and cover basic end-of-lease cleaning. To ensure accurate pricing, we may request photos of key areas such as bathrooms, showers, kitchens, ovens, and other relevant spaces. Please note that prices may vary for properties requiring additional cleaning due to their condition.
Invoices/Payment Policy: We require advance payment for the invoice to secure your cleaning appointment. Failure to confirm payment may result in rescheduling your preferred time slot. We give priority to clients who pay their invoices promptly when scheduling appointments.
Payment Process: You can pay online with a credit card, use PayID, or make a direct bank deposit.
Price Variation: Prices for our services are tailored to reflect the unique aspects of your property, including size, cleaning duration, chemical requirements, and overall property condition.
Pets: Additional charges apply for cleaning pet hair, pet fumigation or flea treatment if pets reside on the property.
Furniture and Appliances: We do not move furniture or clean behind, underneath, or on the side of items.
Rust and Stains: While we do our best, we cannot guarantee the removal of rust from oven trays, cooktops, tiles, or other areas.
Bond-Back Guarantee To qualify for this guarantee, please get in touch with us within five (5) days from the date of your clean. We will require the exit/final condition report and photos before scheduling a revisit. The 100% bond-back guarantee only applies to the items you were quoted and invoiced for.
Carpet Steam Cleaning: We do our best to remove stains from carpets, but complete removal isn't guaranteed. Success depends on factors like the type of stain, how long it's been there, and the carpet's material. Additional treatments for stubborn stains incur extra charges. (The two-room minimum for all jobs is $110 plus GST.)
Wall Cleaning: While sugar soap is adequate for general wall washing, it may not completely remove stubborn stains like deep scuff marks, blue tack, crayons, permanent markers, yellow smoke stains, or paint spots. Additional cleaning methods may be needed for these specific types of stains; in some cases, repainting the wall may be necessary.
Blinds: We do not guarantee cleaning blinds due to varying types and conditions.
Cancellation Fees: A $50 fee will be charged for cancellations with less than 24 hours' notice unless an alternative time has been mutually agreed upon for another date.
Utilities Requirement: Water and electricity must be connected on the scheduled cleaning day.
Additional Services/Add-On Extra: Services such as key pick-up, wall washing, ceiling and mould cleaning, garage, external window, balcony, patio, AC or dishwasher filter cleaning, lawn mowing, and rubbish removal are available upon request. Note that these services come at an additional cost.
Equipment Access: Extra charges apply if equipment must be carried to higher floors without lift access (Older Buildings/Townhouses).
Parking: Please ensure there is available parking on the day of your cleaning appointment for loading and unloading equipment, machines, and products. If free parking or visitor parking is unavailable, an additional charge for paid car parks or metered parking will be applied to the cleaning fee.
Customer Presence: Customers cannot remain on-site during cleaning.
Rubbish Removal/Tip Fees: LOADING, TRANSPORTATION, UNLOADING & TIP FEES. Mixed Waste \ Disposal Fees as of 1 July 2023: 1. Trailer Single Axle Water Level - $120.00 2. Trailer Single Axle Heaped - $210.00 (*Please note on top of the standard tip fee, it costs an extra $12.50 per car tyre & $37.50 per bed mattress or mattress base)
Fair Wear & Tear: We are not responsible for normal wear and tear or property damage caused before the cleaning service.

Frequently Asked Questions

Terms And Conditions

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